Return Policy

Returns: If you need to return any of your items, you just send us an email with your tracking number within 10 days of receiving your items. We do ask that you pay the return shipping, we can send you a prepaid label and then we will deduct $8 from your refund to pay for the shipping. Store credit is available for purchases within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
• Items can also be returned to one of our stores in Fargo or Devils Lake, ND.

• Any body shapers, or underwear of any kind
• Gift cards
• Downloadable software products
• Some health and personal care items

There are certain situations where only partial refunds are granted: (if applicable)

• Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

If you haven’t received a refund yet, first check your bank account again. Because of regulations and the speed of banking this can take in some cases up to 7 days. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

bootsandheelsshop@gmail.com or 701-544-0177

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at bootsandheelsshop@gmail.com and send your item to: 419 4TH AVE NE Devils Lake, ND US 58301.

  

Shipping

To return your product, you should mail your product to:

Boots & Heels

419 4TH AVE NE

Devils Lake, ND US 58301

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You will receive a coupon code for a $10 credit to offset the cost of shipping your items back to us and as a thank you for doing business with us.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.